.grievance-wrap {
            max-width: 900px;
            margin: 0 auto;
        }
        .grievance-item {
            display: flex;
            gap: 16px;
            padding: 20px 0;
            border-bottom: 1px solid #eef1f5;
        }
        .grievance-item:last-child {
            border-bottom: none;
        }
        .grievance-num {
            flex-shrink: 0;
            width: 38px;
            height: 38px;
            border-radius: 50%;
            background: #E53E3E;
            color: #ffffff;
            font-weight: 700;
            font-size: 16px;
            display: inline-flex;
            align-items: center;
            justify-content: center;
        }
        .grievance-content {
            flex: 1;
            min-width: 0;
        }
        .grievance-content h3 {
            font-size: 18px;
            font-weight: 700;
            color: #1f2937;
            margin-bottom: 6px;
        }
        .grievance-content p {
            font-size: 15px;
            color: #5b6472;
            line-height: 1.7;
            margin: 0 0 8px;
        }
        .grievance-content ul {
            margin: 0 0 8px;
            padding-left: 20px;
        }
        .grievance-content ul li {
            font-size: 15px;
            color: #5b6472;
            line-height: 1.7;
            margin-bottom: 5px;
        }
        .grievance-content a {
            color: #E53E3E;
            font-weight: 600;
            text-decoration: none;
        }
        .grievance-content a:hover {
            text-decoration: underline;
        }
        .grievance-timeline {
            display: flex;
            flex-wrap: wrap;
            gap: 14px;
            margin: 4px 0 8px;
        }
        .grievance-timeline-card {
            flex: 1;
            min-width: 220px;
            background: rgba(229, 62, 62, 0.06);
            border-left: 4px solid #E53E3E;
            border-radius: 8px;
            padding: 14px 16px;
        }
        .grievance-timeline-card strong {
            display: block;
            font-size: 14px;
            color: #1f2937;
            margin-bottom: 3px;
        }
        .grievance-timeline-card span {
            font-size: 14.5px;
            color: #5b6472;
        }
        .grievance-contact {
            list-style: none;
            padding: 0;
            margin: 10px 0 0;
        }
        .grievance-contact li {
            display: flex;
            align-items: center;
            gap: 10px;
            font-size: 15px;
            color: #1f2937;
            margin-bottom: 8px;
        }
        .grievance-contact li i {
            color: #E53E3E;
            width: 18px;
            text-align: center;
        }
        .grievance-contact a {
            color: #1f2937;
            font-weight: 600;
        }
        .grievance-contact a:hover {
            color: #E53E3E;
        }
        .grievance-footnote {
            margin-top: 18px;
            font-size: 14.5px;
            color: #6b7280;
            font-style: italic;
        }

        .grievance-hero {
            position: relative;
            width: 100%;
            background: linear-gradient(135deg, #E53E3E 0%, #C73030 100%);
            color: #ffffff;
            padding: 52px 34px;
            text-align: center;
            margin-top: 3rem;
            margin-bottom: 34px;
            overflow: hidden;
        }
        .grievance-hero-eyebrow {
            display: inline-block;
            font-size: 13px;
            font-weight: 700;
            letter-spacing: .14em;
            text-transform: uppercase;
            background: rgba(255, 255, 255, .18);
            padding: 6px 18px;
            border-radius: 40px;
            margin-bottom: 18px;
        }
        .grievance-hero h1 {
            font-size: 40px;
            font-weight: 800;
            line-height: 1.08;
            margin-bottom: 14px;
        }
        .grievance-hero-sub {
            font-size: 15px;
            font-weight: 600;
            opacity: .95;
            margin-bottom: 14px;
        }
        .grievance-hero-intro {
            max-width: 780px;
            margin: 0 auto;
            font-size: 16px;
            line-height: 1.65;
            opacity: .95;
        }
        @media (max-width: 767px) {
            .grievance-hero { padding: 38px 20px; }
            .grievance-hero h1 { font-size: 28px; }
            .grievance-timeline { flex-direction: column; }
        }